We have a 30-day return policy, which means you have 30 days from the date of your purchase to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, you can contact us at hello@oneplanetco.com. Please note that returns will need to be sent to the following address: 18 Noonameena Court, Mount Coolum. QLD. 4173. Returns are at the expense of the customer.

You can always contact us for any return questions at hello@oneplanetco.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days.